Medical Receptionist (Stapley)
Location: Mesa Arizona
Description: Cigna is looking of Medical Receptionist (Stapley) right now, this career will be placed in Arizona. More details about this career opportunity please read the description below. Job Description
The Medical Administrative Associate (MAA) is an integral member of the multi-disciplinary team who functions under the direction and supervision of a registered nurse and/or licensed physician. The position provides professional, courteous, and friendly assistance to our customers. The MAA serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Cigna Medical Group Standard Operating Procedures, Policies, and Procedures. Contributes to th! e organization’s drive to achieve "Triple Aim": improved ind! ividual customer experience, improved health and quality of care, and reduced cost of care.
Under minimal supervision, coordinates appointments, handles multiple phone calls, charge enter exams, and reschedule/confirm appointments. May handle cash, coordinate, schedule and follow up on phases of a surgery procedure and/or specialty referral appointments. Provides exceptional customer service and maintains patient confidentiality. The MAA demonstrates skill in use of computers, possesses strong verbal and written communication skills, and behavior is professional at all times.
Interacts with all levels of staff in a variety of departments; physicians, patients, families as well as external contacts, such as employees of other healthcare institutions community providers and agencies concerning the healthcare of the patient. Interacts with other healthcare providers in numerous settings in order to report and ask for or clarify information.
Incumbent! s work in a fast paced, sometimes stressful environment with a strong focus on customer service.
High school diploma or GED.
Medical terminology preferred.
One year customer service and PC skills required.
One year customer service in health care, cash handling, typing, scheduling application experience preferred.
Ability to convey information to customers in a warm, clear, concise manner.
Demonstrates positive customer service behaviors.
Lab/Radiology experience highly preferred. .
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Cigna.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Thu, 06 Feb 2014 18:33:55 GMT