About the job:
We get curious people invested in the world.
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That is why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalized experience.
Are you a passionate, service-minded professional looking for your next opportunity with international exposure?
We are looking for our next Client Service Associate to join our Client Service team located at our HQ in Copenhagen. It´s important, that you are fluent in Italian and English.
In this role you will take part in providing first-in-class client experience in an environment where digital engagement is ever changing. We are dealing with a great variety of clients from individuals to institutional. As our new Client Service Associate, you will be assisting clients with a broad array of queries ranging from trading to funding related questions.
Our Client Service team consists of 200+ employees spread across 9 locations servicing all client types. The team’s overall purpose is to drive the global distribution and services of products towards clients of Saxo across all entities throughout the world.
Responsibilities:
- Advise and assist our clients on our wide product range across all asset classes
- Act as our client facing specialist with extensive knowledge of our industry leading trading platforms
- Ensure regulatory compliance through execution of global governance
- Always act in the best interest of our clients and Saxo
- Increase client digital interaction with Saxo
A few words from our Head of Client Service, Cæcilie Marie Sommer on the role in her team:
"Working in Client Services is a great opportunity to learn about investments, build experience in the financial services industry and develop professional skills in communicating with all types of clients around the globe".
How do you succeed:
As our new Client Service Associate, you take pride in walking the extra mile to ensure that our clients’ needs and requests are fulfilled and answered. However, there are no expectations for you to be able to answer all the questions from the day one. We will provide the needed onboarding and continuously train you to be able to independently assist the clients. Becoming a part of Client Service, you act as an ambassador for Saxo and therefore it is essential that you always thrive to deliver a best-in-class client experience and leaving the clients on a positive note.
Your profile:
- 2+ years of experience in a client-facing role
- Preferably education related to service, finance, business or similar
- Knowledge of the financial industry and products
- Fluent in Italian and English
- Motivated by clear goals and thrive with having transparent performance indicators
- Great communicative skills with excellence in both conveying specialist knowledge as well as simple instructions
We offer:
The global sales organisation is responsible for growing total realized earnings and assets under management through acquisition of new direct and wholesale clients, as well as through activation of the already existing client relationships, cross- and up-selling, and development of global partnerships.
We aim to be digital-first and implement world-class digital engagement for all our clients and partners and focus on the human touch for our top clients and partners. This ensures that our teams in local offices spend their time on the most value-adding tasks with our partners and top direct clients.
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply:
Click the Apply button to create an account and upload your resume (and a short motivation). We look forward to getting to know you better!
