Technical Operations Manager 6K Sign On\Retention Bonus Paid First Year!
Location: Tempe Arizona
Description: Fresenius Medical Care is at present recruited Technical Operations Manager 6K Sign On\Retention Bonus Paid First Year! right now, this vacancy will be placed in Arizona. More details about this vacancy opportunity kindly see the descriptions. PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosoph! y. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Provide leadership, guidance, and direction regarding all technical operations within an assigned region in the division to ensure effective and efficient delivery of service to customers/facilities. Ensure all decisions, actions and activities of Technical Dept staff are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Manage the maintenance and repair of all water treatment and medical equipment, as well as mechanical/electrical systems so as to ensure safety of the patients as well as the staff operating the equipment. Oversee the regulatory compliance functions and ensure suitable measures are taken to maintain facilities appropriately and that new and renovated facilities designs are compliant with technical requirements.
DUTIES / ACTIVITIES :
CUSTOMER SER! VICE:
Responsible for driving the FMS culture through ! values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES
Provide clinics with technical support as needed for water treatment equipment, dialysis machines, and health and safety issues. Utilize expert knowledge of the mechanical area and the technical mechanics of dialysis and facility maintenance to ensure appropriate actions and responses.
Utilize subject matter expertise, operational proficiency and working knowledge of the mechanical area and the technical mechanics of dialysis and facility maintenance to ensure the effective and efficient functioning of the Technical Services dept in the assigned! programs.
Maintains current knowledge of the function and safe operation of back-up water treatment equipment and related mechanical and electrical systems.
Monitor and maintain awareness of the content of all service contracts for maintenance of the facility HVAC’s, electrical systems, and medical equipment.
Perform “walkthroughs†in clinics in program and communicate findings to the appropriate manager.
Ensure operation and maintenance of equipment in accordance with manufacturers’ instructions and recommendations.
Establish and maintain a preventative maintenance program as per FMCNA policy, including support documentation for all water treatment equipment, medical equipment, and related mechanical and electrical systems.
Monitor and manage the purchase of parts and equipment necessary for the repair, maintenance, and operation of mechanical systems using the SAP application as appropriate.
Ensure co! mpliance with all requirements and applicable sections of the Technical! Policy and Standards Manual and that all applicable Federal, State, and other regulatory requirements are met.
Provide quality leadership in actively supporting the CQI process ensuring quality accountability of all technical staff and the appropriate communication between technical and clinical staff.
Institute quality training and education for all technical staff to include quality improvement as well as work-related knowledge and skills.
Work with Director of Technical Services to develop, monitor & manage appropriate quality indicators for measuring performance of centralized technical programs.
Update and provide management with feedback regarding any improvement strategies that may be implemented.
Provide direction and guidance to Technical Program Managers and Technical Supervisors regarding actions needed to attain established customer service, operating, and financial goals for their assigned programs and locations. Pr! ovide informal performance feedback during the year and formal feedback annually through the annual performance evaluation process. Manage the department staffing by making the appropriate hiring, firing and disciplinary actions and decisions. Assist managers and supervisors with their personnel management functions.
Complete or review, as appropriate, technical staff employee evaluations and set annual goals.
Allocate staff to ensure effective and efficient accomplishment of technical duties and functions and to ensure FMCNA, state and federal guidelines and requirements are met.
Provide written documentation of all disciplinary conferences in accordance with the established personnel policies, and confer with the appropriate supervisor/manager regarding the nature of the disciplinary decisions.
Monitor and submit where appropriate, employee documentation, information, and/or requests, to the pertinent departments for processing.
Responsible for the support and delivery of all company Technical Policies and Procedures.
Collaborates with the Technical Director Education regarding the training of appropriate staff in the fundamentals of water treatment equipment, inventory control, reuse, and equipment electronics. Assists the in-service program instructing Direct Patient Care personnel on the proper utilization of dialysis equipment and systems.
Provide oversight and direction regarding new Technical Staff orientation training and the preparation technical staff for the Technical Validation Program. Provide or coordinate through others, skill enhancement training for technical staff to ensure that they are proficient and stay proficient in performing their job responsibilities.
Ensure all new staff receives the appropriate training and orientation.
Ensure current technical staff members are trained as required by the “Training program for Technical S! taff†manual to enable independent functionality.
Ensure the training of designated personnel in accordance with the requirements of the Nursing Services Technical Training Program.
Ensure technical staff receives the appropriate in-service training and documentation.
Support training of appropriate staff in the fundamentals of water treatment equipment and equipment electronics..
Determine the need and coordinate training programs for maintenance and repair of dialysis machines through original equipment manufacturers.
Collaborate with the Project Managers with the design, selection and installation of water treatment equipment in facilities â€" DeNovos, relocations and renovations - and in the design of physical plant operations for new facilities.
Accountable for the coordination of water treatment for new projects after the initial planning ensuring that the equipment is installed and operational (water cultures) a! t the appropriate quality level and in a timely fashion to ensure there! are no delays in the initial CMS certification.
Support the opening of new dialysis clinics by ensuring that there is technical coverage for water treatment startup and technical coverage when clinic operation begins.
Ensure proper documentation and auditing tools are in place.
Collect, coordinate and summarize monthly status reports from all technical programs and submit to Director Technical Services as appropriate.
Collaborates with Director Technical Services and managers with respect to budget planning for the repair, maintenance, and purchasing of all equipment in the program.
Work with Director Technical Services to establish operating and financial goals for each of thetechnical groups within the region.
Maintain an accurate, up to date list of emergency telephone numbers and contacts for centralized technical group managers and supervisors.
For newly acquired dialysis clinics under FMCNA management, ma! nage the transition to FMCNA technical policies and procedures.
Coordinate and provide for Technical Services support needed during natural disasters or emergency situations within the Group.
Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position involves moderately active work including walking and standing for considerable lengths of time. Bending down to floor level is required for some of the housekeeping duties. The position requires a cons! iderable amount of physical work. There is a two-person assist program ! and equipment available for moving the heavier loads/equipment. The employee must regularly move boxes, drums, and equipment of up to 500 lbs. in weight. The use of dollies or other equipment is mandatory while moving items that weigh approximately 500 lbs. The employee must frequently mix and lift chemical and water solutions of up to 30 lbs. up as high as 5 feet.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. There may be some potential exposure to chemicals and infectious materials.
EDUCATION:
Bachelors degree in electronics, Bio Medical Engineering or similar area or
Associates degree in electronics, Bio Medical Engineering or similar area with equivalent directly related bio medical work experience in lieu of the bachelors, or
At least 4 years of directly related bio medical work experience in lieu of the bachelors degree.
Formal business tr! aining desirable.
National Technical Certification required.
EXPERIENCE AND REQUIRED SKILLS:
3 to 5 years of Dialysis Technical/Mechanical supervisory experience.
Successful completion of the FMCNA Training Program for Technical Staff.
Successful completion of Technical Validation Program.
Valid Drivers License and ability to travel including transportation of equipment and supplies as needed.
Must complete technical training programs as required by state/federal regulations, FMCNA policy.
Computer literacy with knowledge of Microsoft Windows and Office preferred.
Demonstrated supervisory and leadership skills, including those required to problem-solve in a medical, health care environment.
Able to work a flexible schedule.
Travel is required.
Computer literacy with knowledge of Microsoft Windows and Office preferred.
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If you were eligible to this vacancy, please email us your resu! me, with salary requirements and a resume to Fresenius Medical Care.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sun, 20 Oct 2013 13:25:06 GMT
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