NurseWise/Nurse Response Customer Care Professional I
Location: Tempe Arizona
Description: Centene Corporation is at present looking to employ NurseWise/Nurse Response Customer Care Professional I right now, this vacancy will be placed in Arizona. Detailed specification about this vacancy opportunity please read the description below. Act as the first point of customer contact for incoming healthcare contact center calls. Make outbound customer service calls to provide information to members regarding program features and changes. Gather and verify demographic information, resolve basic and complex written and verbal member issues in real time.
Position Responsibilities:
Answer incoming heatlhcare contact center calls and route appropriately to clinical staff.
Gather a! nd verify demographic information and document calls using sta! ndard computer software and systems.
Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.
Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.
Answer inbound call and make outbound calls according to department policies and procedures.
Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.
Identify and employ alternative approaches to communicate with callers when encountering barriers.
Qualifications
Knowledge/Experience:
High School Diploma or equivalent required. Prefer candidates who have either completed or are pursuing an Associates, Bachelors or medical certification. 1-2 years of customer service experience required, preferably in a healthcare c! all center environment. Strong computer skills required, including experience with Microsoft office and data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening. Prior experience in healthcare setting and knowledge of medical terminology preferred. Prior customer service classes in soft skills, active listening and call documentation preferred. Bilingual in Spanish highly preferred.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Centene Corporation.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Wed, 27 Nov 2013 06:40:18 GMT
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